Choose the necessary services of the relevant department of the Arasan Wellness & SPA Complex and indicate their required number. Be sure to include your valid e-mail address and mobile number in the 7 (7xx) xxxxxxxx format. Check carefully that they are spelled and arranged correctly as a unique secret service payment code required for the presentation at the ticket office will be sent as a message to the said address and to the mobile number.

After placing the order and payment, you can use the service at any time convenient for you for thirty days! If you have purchased an entrance ticket to the SPA Complex, no prior reservation of the service is required. Please come and enjoy your leisure at any time convenient for you.

The working hours of the SPA Complex are from Monday till Sunday: 07:00 a.m. — 11:30 p.m.

Guests are admitted until 10:10 p.m. (when paying for 1 hour of rest), until 09:10 p.m. (when paying for 2 hours of rest) and until 08:10 p.m. if 3 hours of rest are paid for.

If you need a consultation before purchasing a service, you can contact the call center:+7 (727) 390 10 10, +7 (702) 390 10 10; or

Send a message to us: info@arasan-spa.kz; or

Use the online client support service (Jivosite) at www.arasan-spa.kz

All consultations are free of charge!

If you have any difficulties with payment, or if you find an error, please contact our specialist: +7 (727) 390 10 10 (inner 720), marketing@arasan-spa.kz

Thank you for choosing Arasan Wellness & SPA!
Have a nice rest!